Calling made simple with Teams Phone
All-in-one solution
•Bring together calling, chat and meetings in an all-in-one app.
Call from anywhere
•One phone number across your devices.
Secure, reliable, and rich calling
•Enjoy cloud calling features like consultative transfer, music-on-hold, cloud voicemail, and more.
Streamline management
•Save time and money with a single provider for your communications.
Business value overview - Teams Phone
Physical and T&E
cost displacement
- Reduction in leasing costs
- Reduction in device costs
- Minimized travel
- Network cost reduction
Save on automation
and process improvement
- Productivity gains from improved voice communications
- Productivity gains from improved gains from improved collaboration on a single platform
IT administration and deployment savings
- Simplified management on a single platform
- Reduced cost of PBX administration, equipment, and licensing
- Reduced toll charges
Vendor license
cost consolidation
- Consolidate to a single platform vs buying standalone for different capabilities
Products and Services
– Microsoft Teams Phone
Organization Size
– Large (1,000-9,999 employees)
Industry
– Professional Services
Country
– United Kingdom
“(With Teams Phone) we can call from anywhere and receive calls from anywhere. It makes logging in and out of call queues much, much easier than it was previously and we’re able to diversify out into virtual call centers in a way we weren’t able to before.”
– Simon Baddeley, CIO, Reed
Situation: As the largest family-owned recruitment business in the world, Reed specializes across 20 different sectors of recruitment. Reed looked to move away from the existing desk-tied scenario, the team at Reed recognized the potential of digitalization to improve flexibility, agility and convenience for staff.
Solution: Reed’s solution required integration with the Microsoft 365 product suite in order to boost productivity across the business. They chose Teams Phone to cut employees’ ties a physical desk and empower with greater flexibility, agility and convenience.
Impact: These modernization improvements have made a marked impact on Reed’s business. While it was anticipated that improved flexibility and modern tools would improve morale – a key to attracting and retaining talent, Reed has also seen productivity increase over 50% from 2019.
