Calling made simple with Teams Phone

All-in-one solution

Bring together calling, chat and meetings in an all-in-one app.

Quickly start a call from Teams, Outlook or your mobile device.
Collaborate in the Office apps within calls and meetings.
Work across Teams and Outlook seamlessly with unified contacts and calendars.

Call from anywhere

One phone number across your devices.

Transfer ongoing calls across devices without interruption.
Choose from a range of personal and shared devices built for Teams.

Secure, reliable, and rich calling

Enjoy cloud calling features like consultative transfer, music-on-hold, cloud voicemail, and more.

Work as team with group call pickup and delegation.
Use built-in auto attendants and call queues or connect your contact center software.
Automatically suppress unwanted background noise during meetings and calls.

Streamline management

Save time and money with a single provider for your communications.

Easily add phone numbers with the familiar Teams Admin Center.
Monitor and resolve performance issues with call analytics and quality dashboard.


Business value overview - Teams Phone

Physical and T&E
cost displacement

  • Reduction in leasing costs
  • Reduction in device costs
  • Minimized travel 
  • Network cost reduction 

Save on automation
and process improvement

  • Productivity gains from improved voice communications 
  • Productivity gains from improved gains from improved collaboration on a single platform 

IT administration and deployment savings

  • Simplified management on a single platform 
  • Reduced cost of PBX administration, equipment, and licensing 
  • Reduced toll charges 

Vendor license
cost consolidation

  • Consolidate to a single platform vs buying standalone for different capabilities 

Products and Services 

– Microsoft Teams Phone

Organization Size 

– Large (1,000-9,999 employees)


– Professional Services 


– United Kingdom 

“(With Teams Phone) we can call from anywhere and receive calls from anywhere. It makes logging in and out of call queues much, much easier than it was previously and we’re able to diversify out into virtual call centers in a way we weren’t able to before.”

– Simon Baddeley, CIO, Reed

Situation: As the largest family-owned recruitment business in the world, Reed specializes across 20 different sectors of recruitment. Reed looked to move away from the existing desk-tied scenario, the team at Reed recognized the potential of digitalization to improve flexibility, agility and convenience for staff. 

Solution: Reed’s solution required integration with the Microsoft 365 product suite in order to boost productivity across the business. They chose Teams Phone to cut employees’ ties a physical desk and empower with greater flexibility, agility and convenience.

Impact: These modernization improvements have made a marked impact on Reed’s business. While it was anticipated that improved flexibility and modern tools would improve morale – a key to attracting and retaining talent, Reed has also seen productivity increase over 50% from 2019. 

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